Refund & Returns Policy

We want you to be happy with your purchase. If you're not fully satisfied, here's how our refund policy works.

Eligibility

1. Returns must be requested within 7 days of delivery
2. Item must be unused, in original packaging, with tags/labels intact
3. Proof of purchase (order number or receipt) is required

How to Request a Refund

1. Email us at batangkalivanille@gmail.com or use the contact form with your order number and reason for return
2. We'll review your request within [1–2] business daysIf approved, we'll provide return instructions (and address, if applicable)

3. Once we receive and inspect the returned item, we'll notify you of approval/rejection